Terms of Use & Services

Effective date: [confirm] · Version 1.0

Welcome, and thank you for being here. These terms explain how the Wakeful Journey website works and the agreement between us when you book a session. By using this website or booking a session, you agree to them. If anything is unclear, please ask. I’m happy to explain.

1. Who we are

Wakeful Journey is the practice of Adele Diamond, a clinical hypnotherapist, certified Rapid Transformational Therapy® (RTT®) therapist and Rapid Transformational Coach® (RTC®), based in Salt Rock, KwaZulu-Natal, South Africa [confirm trading name / legal entity and registration number. Your LinkedIn lists ‘Wakeful Journey Consulting Pty Ltd’]. Contact: adele@wakefuljourney.com · (+27) 74 524 8671.

2. What I offer, and what I don’t

I offer hypnotherapy, hypnosis and coaching sessions for adults, online worldwide and in person in Salt Rock by arrangement, alongside educational content such as articles, free resources, a book and (in future) courses.

I am not a medical doctor, psychiatrist, psychologist or registered counsellor, and my services are not medical, psychiatric or psychological treatment. I don’t diagnose, treat or cure medical or psychiatric conditions, and I don’t give advice about medication. Please keep seeing your doctor or healthcare provider, and never stop or change medication without their advice [confirm scope wording with insurer / professional body].

Sessions are for adults aged 18 and over [confirm].

3. No guaranteed results

Everyone is different. While many clients find this work helpful, I can’t promise or guarantee any particular result. Client stories on this site are individual experiences shared with permission, not a prediction of what will happen for you. Change is a partnership, and your own involvement (including listening to your recording) matters.

4. Suitability and your health

Before paid sessions, I’ll ask about your health and wellbeing so we can decide together whether this work is right for you now. Please answer honestly. Hypnotherapy may not be suitable, or may need your doctor’s approval, for some conditions, for example psychosis, some forms of epilepsy, certain personality disorders, or if you are in crisis [confirm list]. I may decline or pause work, or suggest another kind of support, if I believe that’s in your best interest.

Wakeful Journey is not an emergency service. If you are in danger or crisis, contact your local emergency number. In South Africa, you can call SADAG on 0800 567 567.

5. Booking and payment

Sessions are booked through Acuity Scheduling. International clients pay in US dollars through PayPal at the time of booking. South African clients may pay in rand through PayFast, using the payment link on the South Africa page or in the booking confirmation. A session is confirmed once payment is received [confirm]. Prices are shown on the Sessions page and may change, but the price you paid when booking will be honoured. Packages are paid in advance [confirm instalment option].

Your Deep Dive fee (USD 110 / R1,800) is credited toward your first RTT® session if booked within 30 days.

6. Cancellations, rescheduling and refunds

Please see the Cancellation, Rescheduling & Refund Policy, which forms part of these terms. In short, give 24 hours’ notice to reschedule or get a refund.

7. Online and in-person sessions

Most sessions take place on Zoom. Please join from a private, quiet space where you won’t be interrupted, with headphones and a stable connection. For hypnosis, please be seated or lying somewhere safe and comfortable, never while driving or doing anything that needs your attention. Please don’t record sessions without our mutual written agreement. I won’t record sessions without your agreement either.

In-person sessions in Salt Rock are available by arrangement. The address and any practical details are shared privately when we book.

8. Your personal recordings

Personalised hypnosis recordings are made just for you, for personal use only. Please don’t share, sell or publish them, and never listen while driving or operating machinery. I keep the copyright in recordings and materials, and you get a personal, non-transferable licence to use them.

9. Confidentiality and privacy

What you share is confidential, with some limits: for example, where there is a serious risk of harm to you or others, where the law requires disclosure, or in anonymised professional supervision. See the Privacy Policy for how your personal information is handled under POPIA.

10. Website content

The articles, free resources and other content on this site are for general information and education, not personal medical or psychological advice. All content, including text, recordings, the book extracts and the logo, belongs to Wakeful Journey or is used with permission. You’re welcome to share a link, but please don’t copy or republish content without permission. Links to other websites (such as Amazon) are provided for convenience, and I’m not responsible for their content.

11. Email and free resources

If you sign up for the free 7-day starter or newsletter, you agree to receive those emails and can unsubscribe at any time using the link in each email.

12. Responsibility and liability

I provide my services with care and skill, in line with my training and professional standards. As far as the law allows, Wakeful Journey is not liable for indirect or consequential loss, and total liability for any claim relating to a service is limited to the amount you paid for that service. Nothing in these terms excludes liability that can’t legally be excluded, including under the Consumer Protection Act where it applies [confirm with legal adviser].

13. Complaints

If something doesn’t feel right, please tell me first at adele@wakefuljourney.com. I’ll listen and respond within 10 working days [confirm]. You may also contact my professional body [confirm name, e.g. RTT® / Marisa Peer School or a hypnotherapy association].

14. Governing law

These terms are governed by the laws of the Republic of South Africa, without affecting any mandatory consumer rights you have where you live [confirm].

15. Changes

I may update these terms from time to time. The date at the top shows the latest version. The terms that applied when you booked will apply to that booking.